Ushered to our 2nd row seats at around 1.40pm and orders were taken by an attentive staff. Understandably disappointed but the blow was softened by patient explanation & tone of the reception lady. Asked out of curiosity if we were be able to get a front row seat and the lady politely explained that allocation of seats were by first come first served basis of reservation, adding that the front row seats were booked as early as 1st oct or so. The reception lady was friendly and told us to take a seat at the waiting area and provided us with the menus on iPads. (Thank you, this may seemed like a small matter but I appreciate the attention to detail.) Arrived early at around 1pm.
At the end of the meal, a manager checked if we'd driven that and offered us the complimentary parking ticket. Directions to the restaurant were clear from the confirmation email and easily parked near the restaurant. Booked the 1.30pm lunch slot for 4 pax around 4 weeks in advance.
General Experience First time dining at ocean restaurant. Best regards, Bob Zulkeffly Operations Manager We regret our service standards did not meet your expectations, and we will continue to strive to improve the guest experience at our restaurant. On the other note, I've shared your comment with Sanjay and he was delighted with that. We are liaising as well with our culinary team on the improvement needed in aspect about the food in general. Please be assured that we take your feedback seriously, and internal training for our staff are being re-visited and monitored closely to prevent any recurrence nature.
This is certainly not the level of service standards we would like to deliver to our guests and I can fully understand your disappointment. We are working closely with the service team and sought to rectify them as quickly and thoroughly. We regret to hear that you did not enjoy the experience, and that our service standards and food did not meet your expectations. Dear eddyMONTANA, Thank you for your sharing your feedback concerning your recent experience at Ocean restaurant and for sharing it with us.
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